🔎 Finding the Right Part
How do I find the correct part number for my Land Rover?
Use our PDF & online catalogues (Land Rover, AllMakes, Terrafirma, Britpart), or contact us with your vehicle details. You can also search forums for part advice.
Can I search using alternative or older part numbers?
Yes, we include alternative and superseded codes where possible.
Still can’t find the part?
Contact us and we can order it in. Delivery is typically within 2–3 weeks (no extra cost). Urgent? We can fast-import in 1–3 working days (extra shipping fees apply).
📦 Shipping & Pickup
Do you offer free shipping?
Yes, for orders over €245 within the Netherlands, Belgium & Germany. Oversized or fragile items may have a handling surcharge.
Can I collect my order in person?
Yes, from our Gouda or Drachten branch. If stock isn't at your chosen location, we'll contact you within 1–2 working hours.
How fast is delivery?
- Standard: Same-day dispatch if ordered before 15:00
- UPS Express: Next working day delivery (order before 14:00)
- Split orders: We may ship from multiple warehouses at no extra cost
🏬 Product Quality
What’s the difference between Genuine, OEM, and Aftermarket?
- Genuine: Original part designed and produced by the vehicle manufacturer.
- OEM: Made by an original equipment manufacturer or under their license, ensuring compatibility and quality.
- Aftermarket: Quality alternative, designed to fit and function like the original part, often at a more competitive price.
💳 Payment
What payment methods do you accept?
iDEAL, Bancontact, credit cards, PayPal, and more.
↺ Returns & Warranty
Can I return an item?
Yes, within 14 days. Items must be unused and in original packaging. Simply bring it to one of our stores, or send it back, and we will process the credit & refund.
What if a part doesn’t fit or is faulty?
Contact us and we’ll arrange a suitable solution.
💼 Business Customers
Will I receive an invoice with VAT?
Yes, once we dispatch the order, we will send an invoice with the correct VAT.
Will I be charged VAT if I am a business in the EU, outside of NL?
No. Businesses outside NL, with a valid EU VAT number can shop VAT-free when logged in. Please make sure your account is registered with a VAT number (link to register), that you are logged in, and that you are using an EU (Non-NL) shipping address.
* If the VAT is not being charged correctly when checking out, please contact us before placing the order.
Do you offer B2B pricing?
Yes. Register here with your company details and VAT number to apply.
Can you supply bulk orders?
Yes. We import to order and support workshops across Europe.
❓ Other Common Questions
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we’ll do our best. Contact us immediately.
Do you guarantee compatibility?
We do our best to provide accurate fitment info. For full certainty, send us your VIN/chassis number before ordering.
Can I pre-order out-of-stock items?
Yes. Contact us to reserve or arrange a restock.
