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8–23 August: reduced summer staffing. Orders may take up to 5 extra working days to dispatch and emails up to 2 working days to answer. Thanks for your patience.
8–23 Aug: orders may ship up to 5 days later.
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Shipping policy

Shipping Policy

Collection Options
You can choose to pick up your order from our Gouda or Drachten branches. If you opt for collection, please place your order 1–2 hours before your planned pickup time. This allows us to confirm stock levels and prepare your order. Should any issues arise, we will contact you to find the best solution.

Order Processing
Orders placed before 3:00 PM are typically shipped the same business day, subject to stock availability and order verification.

Shipping Charges
Some products are particularly fragile, long, or heavy. As a result, additional shipping costs may apply. These fees are automatically calculated at the time of order based on the product mix, total order value, and the destination country. If you believe the shipping charges are incorrect, please contact us so we can review the proposed costs.

Delivery Times

  • Netherlands, Belgium & Germany: Delivery within 2 to 4 business days from the order date.
  • Other EU Countries & the UK: Delivery may take between 4 to 8 business days.
  • Outside Europe & the UK: Please contact us for shipping rates and estimated delivery times.

All delivery times are estimates and are not guaranteed.

Express Delivery (UPS Express Priority)

Where UPS Express Priority is offered at checkout, it is our fastest service. Express orders are prioritised in our warehouse and, when placed before 3:00 PM on a business day and subject to stock availability, are dispatched the same business day.

UPS Express Priority aims to deliver on the next business day after dispatch. This is a target, not a guaranteed delivery date. Depending on the destination, customs clearance and the carrier's own network conditions, delivery can take up to 3 business days. Remote areas, islands and destinations outside the EU regularly take longer than the next-business-day target.

Business days are Monday to Friday, excluding public holidays in the country of dispatch and the country of delivery. Orders placed after 3:00 PM, at weekends or on public holidays are dispatched on the next business day.

If your express shipment has not arrived within 3 business days of dispatch, please contact us at info@budget-parts.nl with your order number. We will open an investigation with UPS and keep you updated. Once a parcel is in the carrier's network, investigation and resolution timescales are set by UPS.

Express shipping charges are not refundable where a delay is caused by circumstances outside our reasonable control, including weather, customs clearance, carrier disruption, incorrect or incomplete delivery details, or a failed delivery attempt. This does not affect your statutory rights, including your right of withdrawal.

Carrier Delays

Delivery times shown at checkout and in this policy, including for express and priority services, are estimates and are not guaranteed. Delays caused by weather conditions, customs inspections, carrier disruptions, or other circumstances beyond our control do not constitute grounds for cancellation or refund of shipping costs.

Risk of loss or damage transfers to the customer when the goods are delivered to the customer or to a third party designated by the customer.

If a delivery option involving a parcel shop, pickup point, or Access Point is selected at checkout, such location is considered a third party designated by the customer.

If delivery is redirected to a pickup location after an unsuccessful delivery attempt, the goods are considered delivered once they are made available for collection at that location.

If a shipment is not collected and is returned to us, the return will be handled in accordance with our Return & Refund Policy.

Shipping Regions

We currently ship to selected European and international destinations:

European Union & Associated European Regions

We ship to all countries included in our European Union market selection at checkout, including most EU member states and selected European countries.

United Kingdom

We ship to the United Kingdom.

Switzerland & Norway

We ship to Switzerland and Norway. Customs clearance, duties, and local charges may apply and are the responsibility of the recipient.

Japan

We currently ship to Japan. International shipping conditions, customs duties, and import regulations may apply.

If your country appears as an available shipping destination at checkout, we are able to deliver there.

For destinations outside our active markets, please contact us prior to ordering. Shipping to such regions is subject to availability and carrier restrictions.

Contact Us
If you have any questions or concerns regarding your shipment, please email us at info@budget-parts.nl.